Empower customer relations with AI
Each second a customer waits you risk losing them. It’s not just about rapid response but accuracy and resolution too.
Businesses suffer because of the inability of traditional customer service systems to efficiently manage and process inquiries, leading to delays and inaccuracies. Leverage our solutions that decipher human communication, offering precise responses in mere seconds, making every customer feel valued. We offer:
- Tailored experiences
- Automation of written communication
- Quick resolution of issues
We solve:
Improve customer service for seamless experience.
We help businesses elevate customer satisfaction with state-of-the-art AI solutions and help reduce customer churn.
Improve customer service for seamless experience.
We help businesses elevate customer satisfaction with state-of-the-art AI solutions and help reduce customer churn.
- Struggling to resolve growing customer queries? Our solution reduces backlog and improves satisfaction.
- Unhappy customers due to high response time? Shift to Simplifai AI Automation for
lightning-fast responses. - Low Employee Efficiency? High Churn? Our AI streamlines tasks, freeing up staff for higher-value work.
Lower the cost of servicing your customers.
Simplifai AI Automation Platform reduces more than 50% of operational cost.
Lower the cost of servicing your customers.
Simplifai AI Automation Platform reduces more than 50% of operational cost.
- Is your business suffering from reduced profitability? AI drastically lowers operational costs, enhancing profitability.
- Struggling with rising customer acquisition costs? We help boost customer satisfaction thus reducing churn.
- Dealing with reduced cash flow and lower company valuation? Efficient operations through AI can boost financial health.
Give your employees the gift of job satisfaction.
Make your employees free from repetitive and mundane tasks allowing them to perform value-added tasks.
Give your employees the gift of job satisfaction.
Make your employees free from repetitive and mundane tasks allowing them to perform value-added tasks.
- Are your employees overloaded with high ticket volume? Alleviate workload with AI easing employee stress.
- Decreased employee morale and high turnover? Let our AI support employees to focus on rewarding tasks reducing churn.
- Unable to provide job satisfaction to your employees? Our AI platform makes work more engaging and less tedious.
Gain unprecedented competitive advantage.
Make the right strategic decisions with accurate customer data, taking your business ahead of the curve.
Gain unprecedented competitive advantage.
Make the right strategic decisions with accurate customer data, taking your business ahead of the curve.
- Dealing with mis-recorded customer data? Our platform ensures accuracy, enhancing decision-making.
- Making bad strategic choices due to poor customer insights? Our AI dashboards provide deeper insights for smarter strategy.
- Losing to Competitors? Stay ahead with faster, more accurate service and retain market share.
Feeling the pressure of growing customer demands? We’ve got the solution.
Embrace holistic automation and converse seamlessly with customers
From understanding the pitfalls of delaying automation to embracing a 360° holistic approach, this e-Book paves the way for next-level customer interaction.
Leverage our customer service solution to:
- Reduce first response time from hours to a few seconds leading to increased customer trust
- Enhance customer experience with fast, simple, and satisfying resolutions
- Add capacity to the support team to handle peak seasons and complex cases
- 24/7 availability and productivity to process large volumes of queries quickly and accurately
- Lower employee burden and creates work satisfaction to reduce churn.
- Empower human resources by allowing them to perform value-addition critical tasks
- Get better insights from customer data to capture new business opportunities
Elevate your growth trajectory by aligning with our AI solution
Projected 350% ROI in 3 years. How?
Meet SpareBank 1 SR-Bank.
They faced:
- A flood of emails and texts
- Skyrocketing customer expectations
- Surging operational costs
The solution? You’ll want to read this.
Gartner: By 2025, customer service organizations that use AI-enabled knowledge automation will achieve 90% first contact resolution. Are you on track? [2]
Out of the box integration with your existing systems
We adhere to the best-in-class privacy and security protocols
We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empower customers with data control and clear usage purposes.
Want to know more about our compliance commitment?
Customer Feedback
SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.
The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.
With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.
We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.
Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.
I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.
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Gartner, Predicts 2022: Customer Service and Support, Jim Davies, David Norrie, Pri Rathnayake, Steve Blood, 19 November 2021.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.