Understanding the Current Challenges
Insurance companies today face numerous challenges in claims intake including:
- Delays due to manual information processing leading to higher operational costs.
- Inefficiencies causing increased customer churn
- Manual, or poorly automated claims procedures slowing down settlements
- Missed opportunities for business expansion due to limited capacity
We can provide:
We solve:
Lower your response time from hours to a few seconds.
Shift from slow, manual processing to lightning-fast responses with Simplifai AI Automation, directly enhancing customer satisfaction and retention.
Lower your response time from hours to a few seconds.
Shift from slow, manual processing to lightning-fast responses with Simplifai AI Automation, directly enhancing customer satisfaction and retention.
- Struggling to resolve the growing volume of customer queries? We help reduce backlog and enhancing satisfaction.
- Low Employee Efficiency? High Churn? Our AI streamlines tasks, freeing up staff for higher-value work.
- Losing to Competitors? Stay ahead with faster, more accurate service and retains market share.
Improve customer service for seamless experience.
We help businesses staying relevant to the changing needs of the customers with state-of-art AI solutions ensuring customer satisfaction.
Improve customer service for seamless experience.
We help businesses staying relevant to the changing needs of the customers with state-of-art AI solutions ensuring customer satisfaction.
- Making overpayments and underpayments of indemnity obligations? Minimize errors in payments with automated AI processing.
- Unable to make strategic choices due to poor documentation/archive? Enhance strategic choices with precise documentation.
- Low Employee Efficiency? High Churn? Our AI streamlines tasks, freeing up staff for higher-value work.
Achieve business compliance with effortless innovation.
Simplifai empowers businesses with best-in-class AI solutions to focus on driving growth and innovation.
Achieve business compliance with effortless innovation.
Simplifai empowers businesses with best-in-class AI solutions to focus on driving growth and innovation.
- Losing court cases due to lack of case documentation? Our AI ensures comprehensive and accurate case documentation.
- Paying hefty fines due to breach of regulatory or contractual requirements? Stay compliant, avoid fines with secure AI solutions.
- Unable to optimize business performance securely? Our AI enables secure and efficient business operations.
Gain unprecedented capacity without upstaffing.
Navigate the hurdles of growth and capacity shortage with our auto-scalable claims handling solution.
Gain unprecedented capacity without upstaffing.
Navigate the hurdles of growth and capacity shortage with our auto-scalable claims handling solution.
- Losing business opportunities to the competitors? Stay competitive with superior service efficiency.
- Wasting your resources on rectifying errors?
Our AI solution ensures precision, saving time
and money. - Missing revenue and sales target?
AI-driven accuracy and efficiency can boost your financial performance.
Don’t miss out, start your automated claims journey today with Simplifai.
Strengthening performance and customer relations.
Our solution improves accuracy which reduces both overpayments and underpayments of indemnity obligations due to manual error- a direct impact on your combined ratio.
Customer satisfaction increases due to reduced processing time including access to service representatives to quickly resolve claim disputes and avoiding litigation. Thus, reducing customer churn.
Simplifai understands claims processing, and partners with processors to:
- Improve combined ratio by reducing the operational cost with efficient claims processing
- Add capacity to the claims Intake team for peak seasons and complex cases like cross-border claims
- Reduce first response time from hours to a few seconds leading to increased customer trust
- Enhance customer experience with fast, simple, and satisfying claims processing
- 24/7 availability and productivity to process large volumes of claims quickly and accurately
- Empower human resources by allowing them to perform value-added, critical tasks
Van Ameyde: Effortless Cross-Border Claims Management
Our solution simplifies cross-border claims management, reducing manual workload, and lowering the risk of costly errors and delays.
Experience a seamless, efficient, and accurate approach to cross-border claims intake with the following features:
- Multi-Language Support
- Best-in-class Regulatory Compliance
- Integration with systems, such as Contemi and Sapiens
- Customizable Workflow Management
Van Ameyde is leveraging our compliant, multi-lingual claims intake solution for effective cross-border claims management to eliminate claims leakage and reduce outstanding reserves.
Align your strategic imperative with our AI solution for continuous business growth
Drive efficiency, profitability, and scalability
Transform manual, error-prone processes into automated, efficient operations with our AI solutions.
Out of the box integration with your existing systems
80% of all customer inquiries handled automatically
Claims Link is an independent claims settlement company based out of Norway. The core operations for Claims Link Customer Success Center (CSC) involves processing insurance claims.
The goals achieved by Claims Link were:
- Increased customer experience and efficient claims management
- Business scalability at lower cost
- Secure business operations when scaling
We adhere to the best-in-class data privacy and security protocols
We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empowers customers with data control and clear usage purposes.
Want to know more about our compliance commitment?
Read our e-Book on ‘Scope of Intelligent Automation in Insurance Industry’ for more insights.
Customer Feedback
The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.
SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.
With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.
We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.
Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.
I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.
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Gartner, Where Are the Growth Opportunities for Automation in Insurance? Laurie Shotton, 7 April 2022
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.